Associate Field Service Engineer - Boston, Cambridge, Maine

For over 50 years, SCIEX has been developing groundbreaking technologies and solutions in mass spectrometry and capillary electrophoresis. Our products enable our customers to quickly respond to environmental hazards, better understand biomarkers relevant to disease, improve patient care in the clinic, bring relevant drugs to market faster and keep food healthier and safer. At SCIEX, you’ll find a rewarding role that amplifies your impact on the world and helps you realize life’s potential.

SCIEX is proud to work alongside a community of nine fellow Danaher Life Sciences companies. Together, we’re pioneering the future of science and medicine, developing products that enable researchers in the fight to save lives.

Learn about the Danaher Business System which makes everything possible.

Are you looking to use your knowledge and experience to help maintain and improve our customer’s instrumentations for the future?

The Associate Field Service Engineer is responsible for conducting service, repair and/or installation of products or IT solutions at customer site, including electrical and mechanical testing, in accordance with maintenance contracts.  Diagnoses system failures and determines most cost-effective solution.

This position is part of the Field Technical Service, Region 9, located in Boston, MA and this position will be remote.  The territory covers: Cambridge, Maine and primarily the greater Boston, MA, vicinity. 

In this role, you will have the opportunity to:

• Develop knowledge of applicable products, customer support, and technical skills vital to perform high-quality preventative maintenance and troubleshooting of instruments.
• Mentors or assists with preventative maintenance, installation, and repairs, and independently as ability improves.
• Diagnoses system failures and determines most cost-effective solution.  Escalates complex issues to greater level of technical support or quality reporting system.
• May develop new customer service/product agreements. Responds to customer support calls within an assigned territory.
• Completes administration duties (logging service activities, expense reporting, inventory).
• Learn and troubleshoot and implement problem-solving procedures.

The essential requirements of the job include:

• Preferred Associate’s degree (A.S./A.A.S) or Bachelor's degree (B.S./B.A.) and ideal if majored in Life Sciences, Chemistry, or Engineering.  3+ years’ experience required.
• Maintain valid Driver's License and Meet Vendor Credentialing requirements.
• Must be able to travel up to 50%+ domestic travel by vehicle to customer’s sites.  Some overnight travel by airplane is required for training.
• Move equipment up to 50 lbs.

It would be a plus if you also possess previous experience in:

• Preferred background in Mechanical and/or Science background. 
• Experience in trouble shooting procedures and providing quality Customer Service.
• Exposed to moving parts and electricity that require safety protocols.

SCIEX, a Danaher company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at danaherbenefitsinfo.com. 

At Sciex we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working for Sciex can provide.

When you join us, you’ll also be joining Danaher’s global organization, where 80,000 people wake up every day determined to help our customers win. As an associate, you’ll try new things, work hard, and advance your skills with guidance from dedicated leaders, all with the support of powerful Danaher Business System tools and the stability of a tested organization.

Given the essential job duties of this position, the employee is required to be fully vaccinated against COVID-19 as a condition of employment, subject to reasonable accommodation and applicable law.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve.  Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. Please contact us at applyassistance@danaher.com to request accommodation.

If you’ve ever wondered what’s within you, there’s no better time to find out.